So you want to be a mediator. You've taken the training, but now what? Or maybe you've been mediating for a while but when it comes to the business side of things, you make it up as you go along. Wouldn't it be nice if you had a clear, planned out way of doing things so that when a new client calls, you know exactly what to do giving your client an immediate sense of relief?
After years of making it up as I went, I've created a step-by-step method of engaging new clients and supporting them through the process to keep things moving forward at the (their) right pace. When we as mediators handle our cases in a clean, clear, professional manner, we work with more confidence, increase the credibility of the mediation profession and, most importantly, provide high-quality services for our clients.
If you are interested in taking your practice to the next level, give me a call so we can talk about how to upgrade your business.
Learn how to respond to a new client call with a system that provides immediate structure to the process that you control and creates ease for the client.
Working the Case
Learn tips and techniques for supporting clients while keeping things moving forward at the pace fitting their individual situation.
When services are packaged into a clear pricing system, it simplifies things for you and creates less stress for the client who can then focus on their case, not the hourly rate.
After you've taken the required training, the real work comes in actually mediating with real people. Every case is unique and you can never fully predict how it will go nor what challenges will arise. You want to be ready to meet them quickly and confidently to help the client get through that tough spot. The best mediators are those with lots of experience and the ability to adapt to different situations (Poitras and Raines 2012).